Responsible Gaming at vs99

Our Approach to Responsible Gaming

At vs99, gambling is entertainment — never a way to make money or solve financial problems. We have built a comprehensive set of player protection tools so that every registered player in Bangladesh can set their own boundaries, take breaks and access help whenever they need it. Our responsible gaming commitment is not a policy statement; it is woven into how the platform operates every day.

Responsible gambling means playing within a budget you can afford, understanding that every outcome is random, and treating any winnings as a bonus rather than income. If gambling ever stops feeling like fun, vs99 gives you the tools to pause, reduce your activity, or stop entirely. All protection features are available free of charge to every player at any time by contacting [email protected].

Player Protection Tools

The following tools are available to all vs99 players at any time. Contact [email protected] or use your account settings to activate any of them. Reductions take effect immediately; increases follow a mandatory 24-hour cooling-off period.

Understanding Deposit Limits

Deposit limits are one of the most effective tools for staying within a budget. vs99 offers three types — choose whichever suits your playing habits:

• Daily limit — the maximum you can deposit via bKash, Nagad, Rocket or any other method in a single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly limit — the maximum across any rolling 7-day period. Deposits are blocked once the limit is reached and resume when the window resets.
• Monthly limit — the maximum across any rolling 30-day period, recommended for players who want a broad view of their monthly gambling budget.
• Any reduction to a deposit limit takes effect immediately. Any increase requires a mandatory 24-hour cooling-off period before the higher limit becomes active — protecting players from impulsive decisions made mid-session.

Self-Exclusion: Taking a Full Break

Self-exclusion is designed for players who feel their gambling is becoming unmanageable. When you self-exclude from vs99, your account is fully suspended, all promotional communications stop permanently for the duration, and opening a new account during the exclusion period is not permitted.

Available exclusion periods: 6 months, 1 year, 2 years, 5 years or permanent. Permanent exclusion cannot be reversed under any circumstances. A time-limited exclusion can only be lifted after the period ends and after a further mandatory 7-day cooling-off period.

Recognising Problem Gambling

Problem gambling often develops gradually. The warning signs below may indicate that gambling has moved beyond entertainment. If you recognise several of these in yourself or someone you know, please reach out for support without delay.

If these signs feel familiar, please contact our support team at [email protected]. We respond without judgment and can apply account restrictions or self-exclusion immediately to help you regain control.

Tips for Healthy, Enjoyable Play

Most vs99 players enjoy gambling as a leisure activity without any issues. These habits help keep it fun and well within healthy limits:

• Decide on a fixed entertainment budget before each session and treat it like any other leisure spend. Stop when the budget is gone — do not deposit more to keep playing.
• Never gamble when you are emotionally distressed, tired or facing financial pressure. Impaired decision-making in these states leads to larger and more frequent losses.
• Take a real break at least once an hour — step away from the screen, stretch and do something unrelated to gambling before deciding whether to continue.
• Keep other hobbies and social activities in your life — cricket, football, time with family in Dhaka, Chittagong, Sylhet or wherever you are in Bangladesh — so gambling stays one small part of a balanced life.
• Never try to win back losses. Every bet on vs99 is statistically independent — previous results have no effect on future outcomes, and chasing losses is one of the leading causes of problem gambling.
• Use the session reminder feature to set a time limit before you start. When the reminder fires, treat it as a genuine signal to evaluate your session — not just dismiss it and keep going.

Protecting Young People: 21+ Only

vs99 is strictly an adults-only platform. All players must be at least 21 years of age to register, deposit, play or withdraw on vs99. This requirement applies to every player in Bangladesh without exception. Age verification is mandatory during registration and may be requested again at any stage of the account lifecycle, including at the point of withdrawal.

If you share a device with anyone under 21, use your device's parental controls and ensure your vs99 account credentials are never accessible to minors. Never share your username or password — each vs99 account is strictly personal and non-transferable.

Getting Help: You Are Not Alone

If gambling has stopped being enjoyable and has become a source of stress, financial difficulty or conflict in your relationships, please do not wait — reach out today. vs99 has a dedicated responsible gaming support team and can help you access the right level of support immediately.

Seeking help is a sign of strength. vs99 will never penalise any player for raising responsible gaming concerns. All communications are treated with strict confidentiality and without judgment.

Our Commitment to You

vs99 is committed to being Bangladesh's most responsible online gaming platform. We invest continuously in our responsible gaming infrastructure, train our support team to recognise signs of problem gambling, and review our protection tools regularly to make sure they remain effective and accessible for every player.

We apply SSL encryption and industry-standard security across the entire vs99 platform, ensure all promotions carry clear T&C disclosures, display 21+ age restrictions throughout the site, and make every responsible gaming tool available free of charge with no delay and no judgment. Responsible gaming is not a checkbox for vs99 — it is a core part of how we operate every day.