vs99 Privacy Policy — Your Data, Your Rights

1. Introduction

vs99 is committed to protecting the privacy and personal data of every player who registers and uses the vs99 platform. This Privacy Policy describes how vs99 collects, processes, stores and protects personal information in connection with the operation of its online casino and sports betting services for players based in Bangladesh.

By registering an account on vs99 or continuing to use the platform after this Policy has been published, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, please do not use the vs99 platform and contact [email protected] to request account closure.

Your Privacy at a Glance

2. Information We Collect

When you register, use or interact with the vs99 platform, we collect certain categories of personal and technical information. The specific data we collect depends on how you use the platform and which services you access. The following table sets out the primary categories of information we collect:

We collect only the minimum personal data necessary to provide our services, comply with our legal obligations and protect the security of our platform and players. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law.

3. How We Use Your Information

vs99 uses the personal information we collect only for specific, legitimate purposes directly connected to the operation of our platform and our obligations to you as a player. We do not use your data for any purpose that is incompatible with the purposes listed below:

• Account creation and management — to register your account, verify your identity, manage your account settings and provide you with access to the full range of vs99 services.
• Payment processing — to facilitate deposits and withdrawals via bKash, Nagad, Rocket and other supported payment methods, and to maintain accurate transaction records for your account.
• Security and fraud prevention — to monitor accounts for suspicious activity, prevent unauthorised access, detect and investigate prohibited conduct, and protect the integrity of the vs99 platform and its players.
• Responsible gaming — to monitor gaming activity against responsible gaming limits set by the player, deliver session reminders and time-out notifications, and identify players who may need additional support.
• Customer support — to respond to your support queries, resolve complaints and disputes, and maintain a record of communications for quality assurance purposes.
• Marketing and promotions — to send you relevant promotional offers, bonus notifications and platform updates where you have consented to receive such communications. You may withdraw this consent at any time.

vs99 does not carry out automated decision-making or profiling in ways that produce legal or similarly significant effects on players without human review. Where automated tools are used for fraud detection or responsible gaming monitoring, flagged cases are always reviewed by a member of our team before any account action is taken.

4. Legal Basis for Processing

vs99 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity — processing required to fulfil the terms of the player agreement between you and vs99, including account management, payment processing and game access.
• Legal obligation — processing required to comply with applicable law, including anti-money laundering (KYC/AML) obligations, responsible gaming regulations and data retention requirements imposed by applicable law.
• Legitimate interests — processing carried out for the legitimate interests of vs99 or third parties, where such interests are not overridden by your data protection rights. This includes fraud detection, platform security, business analytics, and product improvement, provided these activities are carried out with appropriate safeguards.
• Consent — processing based on your explicit consent, specifically in relation to receiving marketing communications and optional analytics cookies. You may withdraw your consent at any time by contacting [email protected] or adjusting your browser or account notification settings.

5. Sharing Your Information

vs99 does not sell, rent, or share your personal data for third-party marketing purposes. We share personal data only in the following limited circumstances:

• Service providers and technology partners — we engage trusted third-party providers to deliver specific services on our behalf, including payment processing infrastructure (bKash, Nagad), game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi), KYC verification services, and hosting and cloud infrastructure. These providers are contractually bound to process your data only as instructed by vs99 and to maintain appropriate data security standards.
• Legal and regulatory obligations — we may disclose your personal data to competent authorities, law enforcement agencies or regulatory bodies where we are legally required to do so, including in connection with anti-money laundering investigations, court orders or other legal processes.
• Business transfers — in the event that vs99 or its business is acquired, merged or restructured, personal data held by vs99 may be transferred to the acquiring or successor entity as part of that transaction, subject to the same privacy protections described in this Policy.
• Protection of rights — we may disclose personal data where we believe in good faith that such disclosure is reasonably necessary to protect the rights, property or safety of vs99, its players or the public, including for the purposes of fraud detection, responsible gaming enforcement or dispute resolution.

6. Cookies and Tracking Technologies

vs99 uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep your session secure and to understand how players interact with our services. A cookie is a small text file placed on your device by the vs99 platform when you visit. The following types of cookies are used:

• Strictly necessary cookies — required for core platform functions such as login session management, account security tokens and payment flow state. These cannot be disabled without breaking core platform functionality.
• Analytics cookies — used to collect aggregated, anonymised data about how players navigate the platform, which games are most popular and how long sessions typically last. This data is used to improve the platform experience and does not identify individual players.
• Device fingerprinting — vs99 uses device fingerprinting technology for fraud prevention, multi-account detection and security purposes. This technology collects technical attributes of your device (browser type, screen resolution, installed fonts) to generate a non-personal identifier used solely for security monitoring.

You may control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features of the vs99 platform. For questions about our use of cookies, contact [email protected].

7. Data Retention

vs99 retains your personal data for as long as your account remains active and for such additional period as is required to fulfil the purposes described in this Policy, comply with our legal obligations, resolve disputes and enforce our agreements. Specifically, account registration data and KYC documents are retained for a minimum of five years following account closure, as required by applicable anti-money laundering and financial record-keeping obligations. Transaction records are retained for a minimum of five years from the date of the transaction.

Where personal data is no longer required for any lawful purpose, vs99 will securely delete or anonymise it. Player account data that is anonymised for statistical or analytics purposes is no longer considered personal data and may be retained indefinitely in aggregated form. If you request deletion of your account data and no legal retention obligation applies, vs99 will process your deletion request within 30 days and confirm completion to your registered contact.

8. Your Privacy Rights

As a registered player on the vs99 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with your registered mobile number and a clear description of your request. We will respond within 30 days of receiving a valid request.

• Right of access — you have the right to request a copy of the personal data vs99 holds about you and information about how it is being used.
• Right to rectification — you have the right to request correction of any personal data vs99 holds about you that is inaccurate, incomplete or out of date.
• Right to erasure — you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. We may decline an erasure request where retention is required by law.
• Right to restriction — you have the right to request that vs99 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to its processing.
• Right to object — you have the right to object to the processing of your personal data where that processing is based on vs99's legitimate interests. You also have the right to object at any time to processing of your personal data for direct marketing purposes, including profiling for marketing.

To exercise any of the above rights, contact [email protected]. Please include your full name, registered mobile number and a clear description of your request. vs99 may need to verify your identity before processing your request. We will not charge a fee for responding to reasonable privacy rights requests. Where a request is manifestly unfounded or excessive, vs99 reserves the right to charge a reasonable fee or decline the request.

9. Data Security

vs99 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include industry-standard SSL/TLS encryption for all data in transit, secure hashed storage of account passwords, access controls limiting staff access to personal data on a strict need-to-know basis, regular security audits and penetration testing of platform infrastructure, and automated monitoring systems for detecting and responding to suspicious access attempts.

While vs99 takes all reasonable steps to protect your personal data, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, vs99 will notify affected players promptly and take all necessary steps to contain and remediate the breach in accordance with applicable data protection obligations.

10. Minors and Age Verification

The vs99 platform is strictly intended for adults aged 21 and above. vs99 does not knowingly collect personal data from persons under the age of 21. As part of our registration and KYC process, all new players are required to confirm that they are at least 21 years of age, and vs99 may request documentary proof of age at any point during the account lifecycle.

11. Changes to This Privacy Policy

vs99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, vs99 will notify registered players by posting a notice on the platform or by sending a notification to the mobile number registered to your account. The effective date at the top of this Policy will be updated to reflect the date of the most recent revision.

Your continued use of the vs99 platform following the publication of any update to this Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this Privacy Policy periodically to remain informed about how we are protecting your personal data. The most current version of this Policy will always be available at vs99.vu/privacy-policy.

12. Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or about the way vs99 handles your personal data, please contact our dedicated privacy support team using the details below. All privacy-related queries are handled confidentially and with priority by our team.