vs99 Frequently Asked Questions

Creating a vs99 account takes under two minutes. Visit vs99.vu in your mobile browser, tap the registration button, enter your mobile number, choose a secure username and password, and confirm you are aged 21 or older. An OTP is sent to your number to verify the account. Once confirmed your account is active immediately and you can make your first deposit via bKash, Nagad or Rocket right away.

The minimum age to register, deposit, play or withdraw on vs99 is 21 years old. This applies to all players in Bangladesh without exception. Age verification documents may be requested at any time. Any account found to belong to a person under 21 will be permanently closed and all funds returned to the original payment method used during deposit.

vs99 KYC verification requires a government-issued photo ID — your National ID card (NID), passport or birth certificate — along with confirmation of your registered mobile number. For withdrawals above a set threshold a selfie holding your ID may also be requested. Submitting clear, legible documents means verification is typically completed within 24 hours on Bangladesh business days.

To reset your vs99 password, tap Forgot Password on the login page and enter your registered mobile number. An OTP will be sent to that number; enter the code and set a new strong password. If you no longer have access to your registered number, email [email protected] with your account username and a copy of your identity document so the support team can verify you and restore access safely.

No — vs99 allows exactly one account per player. Duplicate accounts violate our terms and conditions and result in immediate suspension of all related accounts along with forfeiture of any associated balances. If you believe a second account was created accidentally, contact [email protected] straight away so the team can merge or close it before any penalty is applied.

bKash deposits on vs99 are credited instantly in most cases. After completing the payment in your bKash wallet and entering the transaction ID in the vs99 deposit form, your account balance updates within seconds. During peak periods processing can occasionally take up to five minutes. If your balance has not updated after ten minutes, contact [email protected] with your bKash transaction reference.

The minimum deposit on vs99 is ৳200 via bKash, Nagad and Rocket. For bank transfers through Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank or Sonali Bank the minimum is ৳500. There is no platform-imposed maximum deposit limit, though players who have set personal deposit limits through the vs99 responsible gaming tools will be bound by their own chosen caps.

Most vs99 withdrawals to bKash and Nagad are processed within one to four hours of approval. Withdrawals to Rocket or bank accounts typically take up to 24 hours. Your first withdrawal from a new account may take slightly longer while KYC verification is completed. Requests submitted during Bangladesh Standard Time (BST, UTC+6) business hours are generally processed fastest.

The minimum withdrawal on vs99 is ৳500 for all supported payment methods including bKash, Nagad and Rocket. Your account must be fully KYC-verified before any withdrawal is processed. If you hold an active bonus balance, the full wagering requirement must be completed before bonus-derived winnings become withdrawable.

vs99 does not charge any platform fee on deposits or withdrawals. Your mobile wallet provider — bKash, Nagad or Rocket — may apply their own standard transaction charges, and bank transfer fees are set by your bank. Always check your wallet app or bank fee schedule before initiating a transaction so there are no surprises on your side.

vs99 covers a wide range of cricket betting markets for Bangladesh players including BPL, IPL, T20 World Cup, ICC Test and ODI series, and bilateral Bangladesh Tigers tours. Typical markets include match winner, top batsman, total runs, method of dismissal, over-by-over totals and live in-play betting. All available fixtures are listed in the Cricket section of the site.

Yes — all games on vs99 use certified Random Number Generation (RNG) to ensure every outcome is independent and cannot be manipulated. Live casino titles are supplied by providers such as Evolution Gaming, Ezugi and Pragmatic Play, all holding independent fair-play certification. SSL encryption protects all data transmitted between your device and the vs99 servers at all times.

Yes — vs99 is fully optimised for mobile browsers on Android and iOS with no app download required. Simply open vs99.vu in Chrome, Firefox or Safari on your phone and the site adapts automatically to your screen size. All features including bKash and Nagad deposits, live cricket betting, live casino and slots run at full quality in your browser with no installation needed.

vs99 offers a broad selection of slot games from providers including Pragmatic Play, NetEnt and Microgaming. Categories cover classic 3-reel slots, feature-rich video slots with bonus rounds, progressive jackpots and branded titles. New slots are added regularly — including special releases timed to Eid and BPL season — to keep the library fresh and varied for Bangladesh players.

A crash game is a fast-paced wagering format where a multiplier climbs from 1x and can crash at any random point. You place a bet before the round starts and must cash out before the crash — if you cash out in time your bet is multiplied by the value shown at that moment; if the multiplier crashes first your stake is lost. vs99 offers crash titles including Aviator by Spribe, playable on any mobile browser.

vs99 offers a welcome bonus to players who register and complete their first qualifying deposit. The current bonus percentage and maximum amount are displayed on the promotions page at the time of sign-up. To claim, opt in during the deposit step and meet the minimum deposit threshold. All welcome bonuses carry wagering requirements that are clearly stated in the bonus terms before you accept.

A wagering requirement — also called a rollover — is the number of times you must bet the bonus amount before any resulting winnings can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before cashing out bonus-derived funds. The specific rollover for each vs99 promotion is stated clearly in that offer's individual terms.

Yes — free spin winnings on vs99 are credited as bonus balance and are subject to the wagering requirement stated in the specific promotion's terms. The eligible slot, number of spins and rollover multiplier vary by offer. Once the full wagering requirement is met the remaining balance converts to real withdrawable funds. Always read the bonus terms carefully before claiming any free spin promotion.

No — bonus funds and winnings derived from bonus funds cannot be withdrawn until the full wagering requirement is met. Attempting to withdraw early will result in the bonus and associated winnings being forfeited; only your real-money deposit balance, if any remains, will be available for withdrawal. You can check your current wagering progress inside your vs99 account dashboard at any time.

vs99 is a safe and reliable online gaming platform that uses industry-standard SSL encryption to protect all player data and financial transactions. All games run on RNG technology certified for fair play and are supplied by established international providers. vs99 is committed to transparent terms, clear bonus conditions and active player protection tools including deposit limits and self-exclusion.

To set a deposit limit or take a time-out on vs99, go to Account Settings or email [email protected] with your request. Daily, weekly and monthly deposit limits take effect immediately when reduced. Time-outs of 24 hours, 7 days or 30 days suspend your account and pause all promotional communications for the chosen period. These tools are free, always available and applied without delay.

To self-exclude from vs99, email [email protected] from your registered email address and state the period you want: 6 months, 1 year, 2 years, 5 years or permanent exclusion. The support team verifies your identity and applies the exclusion immediately. During the exclusion period your account is fully suspended, no marketing emails are sent, and opening a new vs99 account is not permitted.

If gambling is causing stress, financial difficulty or relationship problems, contact vs99 support at [email protected] immediately — our team responds without judgment and can apply account restrictions or self-exclusion straight away. Taking a break is always the right call when gambling stops feeling enjoyable. You can also speak to a healthcare professional or counsellor at any government hospital across Dhaka, Chittagong, Sylhet, Khulna or elsewhere in Bangladesh.